Frequently Asked Questions
Augustine Apartments – Self Catering Apartments in Dublin
Here is a list of answers to the most common questions we receive regarding the Augustine Apartments and its services. If you do not find the answer you are looking for in this section please feel free to contact us with your question and we will get back to you as soon as possible.
Until what time is reception open?
Our reception is open 24 Hours a day. Seven days a week.
Do you have secure Car Parking?
Yes, we offer secure on-site Car Parking. We have 100 spaces available at €10 per day. Please reserve your space at the time of booking (subject to availability).
What is the Advance Purchase Rate?
This is a discounted rate only available when you book 14 days or more in advance and prepay in full. No amendments or refunds can be processed if the reservation is subsequently cancelled.
Do you have Internet access?
Yes, we offer free Internet access to all our guests throughout the Augustine Apartments.
Do you provide bed linen and towels?
Yes, all bed linen and towels are provided.
What appliances are provided in the apartments?
Cooker/hob, washer/dryer, electric kettle, toaster, hairdryer, iron, ironing board, LCD TV and DVD player.
Do you accept pets?
No, sorry we do not allow pets in any of our apartments.
Do you provide a cleaning service for the apartments?
Yes, a cleaning service is provided free of charge for guests staying longer than seven days.
What is the maximum number of occupants allowed in each apartment?
1 Bedroom Apartment 3
2 Bedroom Apartment 5
3 Bedroom Apartment 7
What is your cancellation policy?
Cancellation of a reservation will be effective only from the date of receipt.
Deposits paid are always non-refundable.
Cancellations must be made by e-mail to cancellations@augustineapartments.com. Confirmation of cancellation will be sent to you. If you do not receive confirmation, then your cancellation may not have been received. Client and Booking Agent does not guarantee that emails sent to it are received. It is Client’s responsibility to ensure receipt of their cancellation. Cancellations may be liable to the charges outlined below. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
- Cancellations must be received at least 48 hours prior to midday (Irish time) on the day of arrival, and received by email to cancellations@augustineapartments.com. No further charges will be made for cancellations received prior to this deadline.
- If Client notifies of cancellation within 48 hours, or fails to arrive, the first night's accommodation cost will be charged, in addition to retention of the booking deposit.
- Cancellations are not permitted on Advance Purchase rates.
Can we request an early check-in or late check-out?
An early check-in (before 2.30pm) can be made as long as we have an apartment available at the time of your arrival. A late check-out (after 11am) can be facilitated but a supplementary charge will be incurred.
I have a late flight, would I be able to leave my luggage somewhere?
Yes, you can leave your luggage with us at reception.
